At Emmies Jewels, customer satisfaction is our priority. We are committed to providing high-quality jewelry and a hassle-free shopping experience.
1. Color Warranty & Replacement Guarantee
We stand behind the quality of our jewelry. If any product experiences a color change under normal usage conditions, we will replace the item without any questions asked.
Conditions:
* Customer must provide proof of purchase.
* The replacement request must include clear photos of the product.
* Replacement is subject to stock availability. If the same item is unavailable, an equivalent product of equal value may be offered.

2. Damaged or Defective Items
If a product is received damaged, defective, or incorrect, customers must notify us within 48 hours of delivery.
Upon verification, Emmies Jewels will provide:
* A replacement item, or
* A full refund, if replacement is not possible.

3. Returns for Change of Mind
Due to hygiene and product integrity reasons, jewelry purchased from Emmies Jewels cannot be returned or refunded for:
* Change of mind
* Personal preference
* Incorrect selection by the customer

4. Refund Eligibility
Refunds will only be processed in the following cases:
* Item received is defective and replacement is unavailable.
* Incorrect item delivered and replacement is unavailable.
* Order cannot be fulfilled by Emmies Jewels.
Approved refunds will be processed to the original payment method within 7–14 business days.

5. Non-Refundable Items
The following are not eligible for refunds:
* Products damaged due to misuse, negligence, or improper care.
* Normal wear and tear.
* Customized or personalized jewelry items.
* Sale, clearance, or promotional items (unless defective).

6. Order Cancellation
Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, cancellation requests cannot be accepted.

7. Contact Information
For replacement, refund, or return requests, customers may contact:

EMMIES JEWELS
Email: emmiesjewels4@gmail.com
Phone: +971508919373